RETURN POLICY
Based on the principle of standardized after-sales and sincere service, we standardize the whole link rules of user return application, review verification and refund processing, and create a transparent and reassuring after-sales service environment for users.
In terms of return qualification, we implement unified standard judgment. Only orders within the valid after-sales period with intact product body, complete supporting accessories, no damage and no excessive use traces can pass the official return review.
In terms of operation process, users can independently complete online application submission through the official entrance, without complicated operation steps. The after-sales team will sort out and verify the application information in the first place to ensure efficient processing of valid demands.
In terms of refund processing, all successful return orders will be refunded through the original payment channel, with standardized processing cycle and transparent progress. Users can check the real-time status of after-sales orders at any time.
For non-compliant return scenarios such as man-made damage, missing accessories and expired applications, the platform will not accept return applications, so as to maintain the fairness and standardization of the overall after-sales service system.